Customer Service Coordinator - Macphie

🌟Join our Team – Customer Service Coordinator

Whether you are a connoisseur of fine dining or simply have an insatiable love for all things delicious, Macphie invites you to join our flavourful journey! Have you ever savoured a mouthwatering dish at your favourite restaurant? Chances are the magic behind those culinary delights comes from Macphie – where we infuse simplicity into clever food and turn ingredients into magic.

Now, let us introduce ourselves – Macphie, an internationally acclaimed family ingredient manufacturer, proudly situated in the picturesque and tranquil landscapes of Glenbervie in Aberdeenshire. Our expertise spans across a spectrum of delectable delights, including sauces, bakery creations, and heavenly ice cream toppings. We also cater to the evolving culinary landscape with our plant-based and gluten-free offerings. Trusted partners to some of the globe’s leading food brands, we are dedicated to transforming ideas and creativity into tangible, delectable solutions.

But what truly makes us stand out? It is our people!

If you are a motivated and resourceful individual with a positive attitude and great customer service skills, we may have the job for you!

We are looking for a Customer Service Coordinator to join Customer Service Team here at Glenbervie. This is a busy, fast paced role which requires excellent communication skills and the ability to work on your own initiative as well as working effectively as part of a team.

The role:

The role involves working as part of a small team providing day to day support for our UK and International customers, acting as a first point of contact and ensuring that orders are processed correctly, and enquiries are efficiently resolved.

You will actively work to enhance and progress working relationships with customers and key stakeholders throughout the supply chain.Β  This will include resolving any associated challenges professionally and efficiently, to minimise any disruption to customers and the business.

With direction from the Customer Service Manager, you will work to continually improve the delivery of service through process improvement, relationship development and other initiatives identified as appropriate. Daily interface with internal and external teams to ensure customer requirements are met on time in full; generating and implementing solutions to overcome any barriers to this.

Using an understanding of our capabilities and our customers’ requirements, resolve any logistical and stock control issues in an effective and timely manner.


The successful candidate will be a motivated and resourceful individual who displays a positive attitude and the ability to work effectively as part of a team. You will possess excellent communication skills as well as having the ability to work on your own initiative and manage workload. You will have good attention to detail and thrive under pressure. Β A good level of literacy, numeracy and IT skills are also required. Previous customer service experience is desired but not essential.

Indulge in the Sweet Perks of Joining Macphie!

At Macphie, we believe in crafting not only delightful culinary experiences but also providing our team with a recipe for success in their professional lives. Here is a taste of how we’ll look after you as part of our Sweet Success:

πŸ›«Annual Leave: Recharge your batteries with a generous annual leave entitlement of 23 days, plus 9 public holidays, giving you a refreshing total of 32 days to explore, relax, and savour life outside of work.

πŸ’° Profit-Related Pay (PRP): Your dedication will not go unnoticed! Enjoy conditional PRP, aligning with our company’s performance and rewarding your commitment to our shared success.

🏦 Pension Perks: Secure your financial future with our pension enrolment, where you contribute 5%, and we match it with a 3% employer contribution.

🌈 Health and Wellness Buffet: We care about your well-being. Access our Employee Assistance Program, a 24/7 GP line, and indulge in our cycle-to-work scheme. Keep your mind and body in top shape with our Leisure Subsidy Scheme and free fruit offerings.

πŸš— Eco-Friendly Commute: Embrace sustainable living with our electric car charging stations. Enjoy the convenience of free parking while contributing to a greener planet.

πŸ“š Lifelong Learning: Cultivate your mind with our company further education scheme and unlock opportunities for personal and professional growth.

πŸ‘Ά Family First: We support your journey into parenthood with enhanced maternity, paternity, and adoption pay.

🌟 Exclusive Employee Benefits: Revel in exclusive benefits like an education bursary via our employee trust and Funeral Concierge provided by Everest Funeral Concierge Service, a brand-new benefit.

🌐 Beyond Probation: Once you have passed probation over the initial three months, you will then be able to unlock an array of group benefits, including private medical insurance & Westfield Health, permanent health insurance, and 3x death in service life assurance.

And now, let us talk about what we need from you:

Like every employer, legally, we require to check and confirm that you have the right to work in the UK. If we offer you a job and you accept, there are some checks that we need to complete before you can start with us. In addition to the above, we will also collect satisfactory employment references.

πŸ“† Ready to Join the Culinary Adventure? Successful applicants will be invited, to participate in an initial telephone screening call, followed by a face-to-face interview at our office at Glenbervie. Indulge your passion for food, elevate your career, and join us at Macphie, where every day is a celebration of Sweet Success! 🍰