If you are seeking a new challenge in your career, join us in making a difference with an exciting opportunity for a full time customer service team leader based at Glenbervie.
The customer service team is a key function to Macphie that acts as a critical interface between the customers and the wider business.
As the customer service team leader, you will be responsible for managing the day-to-day operational demands of the team through the three customer service co-ordinators.
You will develop a full, hands-on understanding of the tasks and roles within the team’s remit to ensure that all deadlines are met on a daily, weekly and monthly basis.
You will work to proactively optimise the team performance to meet the delivery of key performance indicators and service level agreements to enhance the positive reputation of the team and the business.
Building and maintaining relationships with key internal and external stakeholders will be a critical part of the role.
You will have previous experience in a supervisory role, ideally in a similar fast-paced environment.
You will have strong planning and organisational skills with high levels of attention to detail.
You will also have good communication and IT skills with exposure to enterprise resource planning (ERP) systems being advantageous.
Macphie offers an attractive benefits package including private medical and profit-related pay.
If you are interested in applying for this role, please submit a copy of your CV and covering letter to firstname.lastname@example.org
Closing date for applications is Friday 22 November.
Macphie is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.